Customer Reviews
Most helpful customer reviews
63 of 70 people found the following review helpful.
By Amazon from hell
First let me state this is in no way a reflection on Amazon. I received 2 sleeping bags early in the year.I bought them to zip together for cold weather. The "easy roll" feature was missing on one.
Other flaws:
The zippers get caught in the nylon outer shell
The inner cover sticks to anything with a texture, leaves, sticks, weeds.
They are not easy to zip together.
They do not re-roll easy (we have given up)
They have a 6 inch gap in the foot when zipped together
The nylon outer cover slips on everything
They do not fit people 6 feet, you can barely turn sideways
AND, the seams for the zippers are ripping out after 3 gentle uses.
I would return them but there are no directions as to where nor is there a phone number on the "warranty"
Thanks for reading
50 of 55 people found the following review helpful.
By Puppy Claw
Possibly the worst product that I bought through Amazon. The inner material gets ripped by dry skins around finger nails. One can imagine what other debris might do to it outdoor. I had to return it the day I got it. I recommend that you stay away from this product.
107 of 123 people found the following review helpful.
By Lee
I purchased two sleeping bags and one came with a case that has a broken zipper. I called Coleman's customer service number and, in my opinion the customer service representative Ken-
-failed to listen to what the problem with the item was.
-failed to care that the customer had a received a product that I was satisfied with.
-immediately shifted the blame to amazon.com.
-could care less that I was going to write an unfavorable review of the product on the company's website and amazon.com.
-failed to honor or attempt to honor the limited 5 year warranty.
Additionally, I would like to point out, that in my opinion, this isn't a even a faulty product I received. In my opinion it is a design flaw and a design flaw Coleman doesn't even care to address.
I am especially disappointed because I have been using Coleman sleeping bags for over 30 years. I never expected such poor service and really expected a better outcome. It's really too bad that customer service really took no accountability to help me resolve this matter.
